Daily Usage

Avaya Call Center Voice Mail by Asterisk and OTRS

We just implemented a voice mail solution for one of our call center. The solution is totally based on open source software, they are Asterisk and OTRS. When voice mail is required, Avaya simply redirect the call to Asterisk and Asterisk will convert the voice mail to email, OTRS will pick up the email and put every voice mail in the related queue. Agents then handles each voice mail as ticket, they listen to it, write down the details and close it when the job is done. We as IT, can backup and retrieve the voice mails very easily. The solution works great and the cost is very low compared to Avaya’s solution. Thanks Open Source.

Advertisements

2 thoughts on “Avaya Call Center Voice Mail by Asterisk and OTRS

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s