News, TSAPI

CallAban 2.0.1 Released

30 Jul 2016, CallAban 2.0.1 just released. This version 
1. Adds email alert when receiving TSAPI CSTA_MONITOR_ENDED event or detection of TSAPI link failure.
2. The user data is encoded in base64 format before storing in uuiSVR. Also the data is decoded before sending to related applications.
3. Supports new REST interface “callinfo” to retrieve the call info when a callid and vdn is provided.

News, TSAPI

CallAban 2.0.0 Released

17 June 2016, CallAban 2.0.0 just released. It supports mapping of user data to additional fields in Splunk and database. The user data may come from TSAPI userdata or data via the userdatamapping TCP handler. This new feature can be used for centralized call data logging which the data can come from different sources. Addition 3 standard fields such as hangupuserdata, calldirection and vdn are added for the extension call logging. Also, fixed a bug that CallAban will not startup successfully before AES startup.

News, TSAPI

CallAban 1.4.5 Released

22 Feb 2016, CallAban 1.4.5 just released. This version supports logging of SplitSkillStatus report to Splunk and Database. Also, agent logon and logoff events are logged to Splunk and Database. This version also supports MySQL, MSSQL and Oracle for database logging.